Great, no problem I think, well that was about 2 or 3 months ago, and I asked so I can just go into one of your stores and purchase a phone and get $200.00 off, and the response was yes sir.
Well now I call them yesterday about my upgrade credit and was immediately told that to receive my credit I would have to sign a 3 year contract. WHAT? Yes sir you will have to sign a contract with us.
So I get off the phone and started to think about this, and decided to send off the following email.
costs $600 and get $200 off without signing a new contract"
The response to this question was.
Upgrade Loyalty Credit cannot be applied to the cost of a new phone in
lieu of a contract renewal."
Ok fine since I was already told that on the phone I figured it wouldn't hurt to ask again, so I then sent off another email.
For example Palm Pre for 3 years is $199.99, can I apply my credit to this so I can get the Pre for $0.00?"
and the response was.
suggested price of Palm Pre is $599.95 (no contract). You are eligible
to benefit from a hardware upgrade loyalty credit of up to $200 based on
a 36 month contract term renewal. If you renewed on a 36 month
contract, the phone would be $599.95 - $200 = $399.95. There is an
additional promotion of $200 with a minimum monthly voice and data plan
of $45 or higher with subscribing to a minimum 500MB data plan feature
for a minimum of 12 months. If you remove this feature prior to the 12
months, a data service fee will apply of $200. So with with additional
promotion $399.95 - $200 = $199.95 + applicable taxes."
Now if I was a new customer to Bell Mobility I would get the exact same deal for the Palm Pre, so where is this $200 Hardware Upgrade Loyalty Credit if being a new customer gets the same deal as an existing customer?
Is Rogers the same way with their upgrade credits?